Northwest HERC

• Create a respectful community environment, promote safety, and enhance personal growth, development, and maturity of the students residing in College housing;
• Supervise and lead Student Housing staff, including recruitment, selection, training, workload management, performance evaluation, leave authorization, discipline, and conflict resolution, while fostering open communication;
• Develop and implement policies, procedures, documents, forms, and processes for resident conduct, rental agreements, reservation, and assignments and documentation as required for the efficient and effective operation of the residential community;
• Coordinate student check-in and check-out procedures, room changes, damage assessment charges, and enlist means to correct;
• Provide support for student residents in conflict or crisis through mediation, referral to the Counseling & Advising Department, CBC’s Student Behavioral Intervention Team (SBIT), administrative intervention, or other referrals;
• Respond to emergencies and crisis situations in a timely manner, to assist and support students and staff; coordinate and evaluate all emergency/crisis response as appropriate; provide timely information and communication in emergency situations;
• Work closely in regular communication with Title IX Coordinator, Building Maintenance, Custodial Provider(s), Enrollment Management, Student Activities Student Recruitment, and Student Records to ensure students have a positive/safe living environment;
• Effectively communicate input of the Residential Life staff to the Assistant Dean for Student Conduct & Student Life;
• Oversee the department petition process and ensure prompt follow-up with students, parents, faculty, and others providing timely resolutions of problems and concerns in manner consistent with department policies, goals, and mission;
• Monitor and ensure compliance with Federal and State laws, regulations, and guidelines to include Title IX, ADA, FHA, and OCR;
• Fulfill on-call duty on a rotating basis with the Assistant Dean for Student Conduct & Student Life and other assigned professional staff members; and
• Perform other duties as assigned.

• Bachelor’s degree in Higher Education Administration, Business Administration, Educational Policy, Educational Leadership, Adult Development, Counseling, or related field from an institutionally accredited college or university;
• Three (3) years of experience in Residential Life program, administration and management;
• Experience and commitment to supporting the needs of students from underrepresented populations; and
• Experience with budget management.

• Master’s degree in Higher Education Administration, Educational Leadership, or related field from an institutionally accredited college or university;
• Demonstrated knowledge and experience with academic initiatives in a residential setting/programs at a college or university;
• Demonstrated knowledge of college student development theory and practice;
• Experience with analyzing and resolving conflict, team building, and group dynamics;
• Experience with program development and assessment; and
• Demonstrated success in cultivating relationships and expertise creating collaborative partnerships with staff, faculty, students, parents, and college stakeholder groups.

Support for Diversity, Equity and Inclusion:  Reflecting CBC’s mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting. Demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth;

CBC Shared Commitments: Demonstrates a willingness to work with and support others in completing assignments, accepts constructive feedback, and cooperates with coworkers and supervisors.  Shows alignment with CBC Shared Commitments by treating others with respect, communicating and collaborating effectively, pursuing growth and learning, valuing and celebrating contributions, prioritizing wellness, and holding self and others accountable

Accountability: Accountable for own actions, decisions, errors, mistakes and/or failures to act when appropriate. Accept responsibility when given, understand what duties employee is responsible for and can be counted upon to carry out those responsibilities;

Administrative Skills: Promptly respond to requests for service and assistance. Keep others in the loop as needed. Maintain orderly physical and electronic records. Present a professional image to students/public. Follow policies and procedures;

Interpersonal Skills: Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others’ ideas and try new things;

Job Knowledge: Familiar with all the aspects of the job to be done and the environment under which that work is accomplished. A broad understanding of work as it applies both to the job and the organization;

Safety & Security: Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly; and

Willingness to Learn: Open to learning new methods, obtaining certifications, attending training; Participate in cross-training opportunities when assigned. Suggest and/or researches new methods. Proactively look for training opportunities that would better the position and/or department.