Northwest HERC

At the National Robotics Engineering Center (NREC), every team member plays a vital role in our collective success. Members of our support staff work closely with leadership, technical experts, and one another to keep daily operations running smoothly and projects progressing efficiently. Whether providing technical or operational support, both internally and externally, coordinating events, managing resources, assisting with logistics, or delivering essential administrative services, each contribution is critical to achieving our shared goals.

As part of our versatile team, you will collaborate with world-class robotics professionals who tackle complex industrial and government challenges and deploy innovative technologies into real-world operations. Your efforts will have a direct impact on both the efficiency of our operations and the meaningful projects we advance. We foster a culture grounded in integrity, respect, and collaboration, offering a flexible, supportive environment that promotes work-life balance and empowers you to take control of your career development.

We are seeking a dynamic IT Support Associate to make direct contributions to the strategic growth of the Information and Operational Technology (IT *and* OT) systems at the foundation of world-class automated science laboratory at Carnegie Mellon University. This is an exciting opportunity for someone who thrives in a fast-paced and innovative setting. In this role, you will be instrumental in advancing the integrated operations team who are focused on supporting users and bringing new automation and science capabilities online. You will collaborate with development teams from the National Robotics Engineering Center who is partnering with the lab to rapidly bring new capabilities online, first in prototype modes and then for active scientific research. Successful applicants will take initiative, be curious, be willing to test solutions and report findings to senior staff and development teams. This position will be located in Bakery Square.

Your primary responsibilities are:

• Account management
• Responsible for handling first level support of service requests for the Biological and Chemical Innovation Laboratory
• Support all technology, including laptops/desktops, servers, printers, networks, and business production software
• Use provided tools to track inventory
• Work with software and hardware vendors to resolve issues
• Use ticketing system and communicate face to face to resolve the needs of the organization
• Be an active participant in a support group with evolving responsibilities in a face paced environment.

Required Qualifications:

• Diagnose hardware and software problems on endpoint computing
• Manage computer and domain accounts
• Work with commercial and in-house software to meet requests
• Install computer equipment in offices including computer towers and monitors
• Manage support requests with staff and vendors as well as internal customers
• This position will have access to ITAR information so must be a US person

Additional Job Description Components

• Adaptability and openness to change as the department and organization evolves
• Ability to work well with others and/or part of a team
• Able to maintain confidentiality with sensitive information, and using appropriate discretion
• Close attention to detail and ability to maintain accurate and detailed reports and records
• Work well under pressure with frequent interruptions while meeting deadlines Competency to prioritize work and handle multiple tasks simultaneously

Other Requirements:

• Successful pre-employment background check

• Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity. Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.

This position will require work on a variety of projects, including projects that involve military/defense applications and/or are funded by military/defense sponsors.

Are you interested in joining our versatile team at NREC, where you will play a vital role in operations and contribute to meaningful projects? Join a collaborative team where you will work with experts and build your career by supporting the teams that develop and deploy ground breaking technologies in real-world operations.

Why NREC?

At NREC, you will help support the robotics revolution by contributing to projects across multiple fields. Working alongside top robotics experts, you will help ensure smooth operations and see the real impact of your contributions in the field.

NREC at a Glance:

• Located in Pittsburgh or "Roboburgh", a hub for over 120+ robotics companies
• 30+ years of pioneering robotics research
• 150+ professionals driving innovation and real-world impact
• Part of Carnegie Mellon University's Robotics Institute, a global leader in robotics

NREC also leads in educational outreach through its Robotics Academy, which develops curricula and software for K-12 and college-level students. You will also have opportunities to engage with these student groups through outreach activities.

As part of our team, you will have the flexibility to grow your career by building expertise, supporting high impact initiatives, collaborating with others, and contributing as part of a high performing team - all while enjoying a supportive schedule and maintaining work/life balance.

Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

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